Less than satisfactory lunch at @CrescentPieNOLA

21 Dec 2010

Crescent Pie & Sausage Company on Urbanspoon

www.crescentpieandsausage.com

Located on Banks Street in Mid City (just a couple of blocks up from Jesuit High), you know Crescent Pie and Sausage is in the neighborhood as soon as you get out of the car. The smells from the grill hit your nose and draw you in like a siren's call.

I'm not going to go into any more details on the food at Crescent Pie and Sausage, though.  The service I received was so bad that talking about the food might convey the impression that it mitigates the way I was treated by the front-of-the-house staff.

I arrived at Crescent Pie and Sausage about 1:15pm.  They were pretty busy.  I usually try to make my way to the bar when I'm a single; no need to take up a 2-top, and usually bartenders make for good conversation.  Alas, the bar was full, so I stood, not sure if this was a wait-to-be-seated or a seat-yourself place.  Crescent Pie and Sausage isn't very big, so it could go either way.  There were two servers, one guy, one gal.  They both kept walking past me, without as much as a 'hello.' 

Now, I know places get busy, but when you've got this big fat guy standing in your doorway, he's pretty hard not to notice.  After the male server walked past me to check on the five-top on the patio, I figured maybe it's a seat-yourself place.  Here's what I said at the time:

I sat at a Crescent Pie and Sausage 2-top for a few minutes, watching the activity around me, trying to catch the eye of one or the other of the servers.  I watched a guy come from out of the kitchen and bus the 4-top in front of me, I was wondering if I was invisible.  The gal server actually bumped my knee as she passed between my table and the one to my left.  She apologized politely, then proceeded to head to the bar, still not even noticing that I'm just sitting there.

As the clock on my phone went from 1:29pm to 1:34pm, I was answering e-mails and such, still trying to catch the eye of someone on the Crescent Pie and Sausage staff.  When the male server sat two people at the now-bussed 4-top and brought them menus, I asked him if he could bring me one as well.  He said, "did someone seat you or did you seat yourself?"  I replied that I waited at the door for a bit, then seated myself after he had passed by me on his way to the patio.  He brought me a menu and cleared the table.  When he came back to wipe the table off, I ordered a sandwich and an iced tea.

By this point, I think they realized I wasn't a very happy camper, because after my Crescent Pie and Sausage sandwich came out, someone came from the back to ask if I was doing OK.  I nodded and said I was allright.

I finished the meal, and the female server brought me the check.  I left $14 for a $11.50 tab, and one of my "mini-moo" @YatPundit cards.

I probably wouldn't have written this Crescent Pie and Sausage article had it not been for the tweet I noticed at the coffee shop a bit later:

OK, ya know, I realize that a $2.50 tip isn't all that much, but it was only a $11.50 tab. Still, it's 20% of the bill, and that's the conventional wisdom for a lunch tip.  Maybe this guy's a part-owner of the place or some such.  I hope so, because then I'd feel no remorse about calling this behavior out in such a public place.  Still, you don't treat people as poorly as Crescent Pie and Sausage did me, then insult them on Twitter after the meal.

It'll be a while before I give Crescent Pie and Sausage another shot.